ANNUAL REPORTS - Umwalimu Sacco

Dear Member

Q1.Which branch do you visit most frequently?

Q2.How would you rate your overall satisfaction with Umwalimu Sacco?

Q3.How likely are you to recommend Umwalimu Sacco to a colleague?

Q4.Which of the following Umwalimu Sacco service channel do you currently use the most?

Q5.What kind of other products or services would you like to see in the future?

Q6.Does staff take care of my transactions quickly and accurately?

Q7.Is my information handled confidentially?

Q8. Are my questions and problems handled quickly and efficiently?

Q9. Are the staffs knowledgeable about the bank’s products and policies?

Q10. Are the staffs courteous and responsive on the phone?

Q11. Does the staff return phone calls and emails promptly?

Q12. Does Umwalimu Sacco offer all the products and services I need?