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Dear Member
Q1.Which branch do you visit most frequently?
HQ
Ngororero
Nyagatare
Nyamagabe
Nyanza
Rubavu
Rusizi
Rutsiro
Rwamagana
Gicumbi
Bugesera
Huye
Karongi
Kayonza
Muhanga
Musanze
Ngoma
Nyabihu
Gatsibo
Nyamasheke
Kirehe
Nyaruguru
Kamonyi
Ruhango
Burera
Gakenke
Gisagara
Rulindo
Nyarugenge
Kicukiro
Q2.How would you rate your overall satisfaction with Umwalimu Sacco?
Satisfied
Disatisfied
Q3.How likely are you to recommend Umwalimu Sacco to a colleague?
Likely
Unlikely
Q4.Which of the following Umwalimu Sacco service channel do you currently use the most?
Branch Banking
Umurenge Sacco
Mobile Banking
None
Q5.What kind of other products or services would you like to see in the future?
Q6.Does staff take care of my transactions quickly and accurately?
Always
Usually
Sometimes
Never
Don’t know
Q7.Is my information handled confidentially?
Always
Usually
Sometimes
Never
Don’t know
Q8. Are my questions and problems handled quickly and efficiently?
Always
Usually
Sometimes
Never
Don’t know
Q9. Are the staffs knowledgeable about the bank’s products and policies?
Always
Usually
Sometimes
Never
Don’t know
Q10. Are the staffs courteous and responsive on the phone?
Always
Usually
Sometimes
Never
Don’t know
Q11. Does the staff return phone calls and emails promptly?
Always
Usually
Sometimes
Never
Don’t know
Q12. Does Umwalimu Sacco offer all the products and services I need?
Always
Usually
Sometimes
Never
Don’t know
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